Built for managing agents in housing & support · Audit-grade by default · DWP-defensible
The platform built for the audit you weren't ready for.
Housing-benefit clawback can fold a provider. Inspectors expect your audit pack in 14 days. PropFlow gives you the pack already assembled, the service charge defensible by methodology, and the per-tenant welfare workspace your housing officers actually want.
GDPR-compliant · 7-year / 25-year retention for safeguarding-flagged records · Court-grade audit trail
The pain
Three places a housing-benefit audit will check first.
DWP and LA clawback that can fold a provider.
Five patterns auditors flag in supported-housing schemes — cliff-edge service charges, identical hours per tenant, welfare-not-housing notes, inflated rates, undisclosed related-party chains. Most providers don't know they're carrying the risk.
When the inspector calls, you have 14 days.
Most providers spend three weeks finding paper. The pack a commissioner expects spans eight evidence areas — cohort, suitability, support plans, session notes, staff hours, methodology, safeguarding, LA correspondence. Assembled is the only safe state.
Intensive housing management — eligible versus care.
The line that decides your clawback exposure. Get the boundary wrong and every retrospective year is in scope. Notes that describe welfare instead of housing are the single most common audit-failure pattern.
What PropFlow does for managing agents
Four jobs that decide whether your audit lands quietly.
The seven-area supported-housing self-audit.
Tenant eligibility evidence, support delivery, property suitability, financial transparency, outcomes, governance, LA engagement. Run on every scheme, every quarter.
Explore FurtherService charge that survives a methodology audit.
Per scheme, per component — written methodology, worked example, annual review. The line item that survives DWP / LA scrutiny is the one with a written explanation.
Explore FurtherPer-tenant welfare workspace — court-grade notes.
Shared and professional note streams. 15-minute edit window then supersede-only. Goals, scheduled sessions, ICS export. The notes a tribunal accepts; the audit trail a regulator wants.
Explore FurtherMagic-link approval flow with your RSL partners.
One-click submission of properties to housing officers. They review and decide via a token link — no account required. Every decision logged with name, organisation, IP, timestamp.
Explore FurtherYour housing officers' workspace
Court-grade notes. Shared with the tenant. Locked after 15 minutes.
The welfare layer your housing officers want — and your tribunal will accept.
Shared and professional note streams on the same case — your housing officer sees the full picture; your tenant sees only what's been shared.
A 15-minute edit window means typos get corrected; after that, every change is a new note linked to the old one. You can't rewrite history. Goals tracked with progress. Sessions scheduled with ICS export to Outlook. External support workers (DV caseworkers, addiction support) invited via magic link onto one tenant's case — never your whole organisation. Monthly digest summarises every open case for senior housing officers.
- Shared (tenant-visible) and professional (operator-only) note streams
- 15-minute edit window, supersede-only after — court-grade immutability
- Note review workflow: junior worker submits, senior approves
- Per-case goals tracked, sessions scheduled, ICS export to Outlook
- Case-scoped collaborators — invite external workers per tenant
- Monthly digest for senior housing officers — open cases + safeguarding events
See the workspace your housing officers will actually use.
A 30-minute scoping call — or join the next live walkthrough first.
Your RSL partners
Send a property to housing-officer approval — one click.
Your RSL housing-officer partners approve via magic link. No account. No friction. Full audit trail.
When a property is ready for referral to your RSL partner, you click Send for Approval. Their housing officers get a magic-link review page in their inbox — they approve or decline without creating a PropFlow account.
Every decision is recorded with the officer's name, organisation, IP address, and timestamp. Your RSL partner gets the audit trail they need; you stop chasing email replies. Reset back to "not_submitted" if circumstances change.
- One-click submission to your RSL housing officers
- Officer reviews and decides via magic-link — no account needed
- Decline-with-comments path for back-and-forth without email
- Decision logged with officer name, organisation, IP, timestamp
- Stuck-referral reset path for stalled approvals
A managing agent's day
Two screens that absorb the operational burden of audit readiness.
[ Per-tenant welfare workspace — screenshot Wave 1.5 ]
Per-tenant welfare workspace
Shared + professional notes, goals, sessions, ICS export. The audit trail a regulator wants.
[ Scheme audit pack — assembled by default — screenshot Wave 1.5 ]
Scheme audit pack — assembled by default
Eight evidence areas, ready for the inspector. The 14-day window stops being the issue.
For managing agents operating supported housing in England — case studies land in Wave 2+
Pricing
Pricing that fits the operating model.
- Business plan for managing agents operating multiple schemes
- Enterprise for 250+ tenancies — quoted per portfolio, success manager included
- 30-minute onboarding scoped per scheme
- Works alongside your local-authority commissioning systems — no forced migration
For the managing agents who run housing & support properly.
Talk to Sales for a scoping call — or join the next live walkthrough first.