AI triage · Power Team dispatch · Marketplace fallback
From WhatsApp message to job complete — without losing the thread.
Tenants report in their language; AI classifies urgency and category; dispatch goes to your curated Power Team first, marketplace as a fallback. Every step persisted as evidence.
The pain
What this feature fixes.
Maintenance reports get lost in private WhatsApps.
Tenant messages a PM directly. PM goes on annual leave. The job sits for three weeks. The tenant calls Citizens Advice. Awaab's Law clock has been running the whole time.
The wrong trade gets dispatched.
Tenant reports a leak; you send a plumber; turns out it's the roof. A second visit costs more than the first job. Multiply across 50 tenancies and the operational overhead is real.
Photos sit on someone's phone.
Insurance claim time: the photos are on the PM who left in March. The before-and-after evidence is gone. The claim gets disputed.
How it works
What you get when you turn this on.
- Tenants report maintenance via WhatsApp in 6+ languages — no app to install
- IntakeAgent (Claude-based) triages urgency (1–5) and category in seconds
- Suggested job creation with structured fields, ready for one-click dispatch
- Power Team dispatch (your curated trades) — falls back to the postcode + trade marketplace if nobody's available
- Photo capture at every status change · audit trail per job · trace ID propagation
- Awaab's Law clocks attach to hazard-flagged reports automatically (14d / 7d / 24h)
[ Maintenance Management — screenshot Wave 1.5 ]
With and without
The operating-day difference.
Without PropFlow
- Three WhatsApp groups, no central record
- PMs guess at urgency; emergencies sit overnight
- Photos on personal phones; lost when staff leave
- Awaab's Law clock runs while you scramble for evidence
With PropFlow
- Every report captured, classified, and tracked in one place
- AI classifies urgency 1–5; emergencies escalate immediately
- Photos + status + comments persisted with the job, with trace ID
- Hazard clock starts at intake; every escalation timestamped
Available on
Which plans include this.
Starter
Included
Landlord
Included
Professional
Included
Business
Included
Enterprise
Included
Maintenance triage that doesn't depend on whose phone has the WhatsApp.
AI triage included on every tier — including the free Starter plan.