Managing agent (housing & support)Open onboarding
Complete onboarding
Updated 2026-05-15
How you get here
You arrive at /onboarding after clicking the magic-link in your verification email. If you're already logged in but haven't finished onboarding, any visit to /dashboard redirects you back to /onboarding.
Step 1: Profile + password
- Full name — pre-filled from signup; editable.
- Email — read-only.
- Role — read-only. Self-registered firms get Organisation Admin; invited users see their assigned role.
- Password — required, minimum 8 characters.
- Confirm password — must match.
- Click Continue.
Step 2: Plan confirmation (self-registered only)
Read-only summary: plan name, price, trial end date. For paid plans, card isn't charged until the trial-end date shown here. Click Continue to confirm.
Invited org-admins skip this step (plan is your inviting RSL's plan).
Step 3: Review and complete
Summary: full name, email, role. Click ← Back to fix anything, otherwise Complete setup.
What happens on submit
- Your password is set
- Your landlord record is marked
onboarding_complete = true - Your
preferred_channeldefaults to Email (change later in Settings) - You're redirected to
/dashboard
Next steps
- Understand your dashboard
- Invite landlords whose properties you manage — the first thing most managing-agent firms do.
FAQ
- I was invited by an RSL — will onboarding look different?
- Yes. Invited org-admins skip the plan-confirmation step (your plan is the inviting RSL's plan). Otherwise the same: password + profile review.
- Can my whole team complete onboarding together?
- No — onboarding is per-user. Each person you invite (property managers and landlords) completes their own onboarding the first time they click their magic-link. They land in the same wizard but with the role already set.
- What's preferred channel for a managing-agent firm?
- Email is usually fine for the org-admin. Property managers often prefer WhatsApp because they're field-based. You can override per-user later in Settings.
Ready to do this now?
Opens the relevant page in your PropFlow account.